Privacy Policy

Information We Collect

Information you give us. When you contact us, request service, complete an online form, or respond to one of our advertisements, we may collect:

• Your name
• Phone number
• Email address
• Service address
• Information about the services you are requesting
• Payment information, when you pay for services

Information collected automatically. When you visit our website, we and our advertising and analytics partners may use cookies, pixels (such as the Meta Pixel), and similar technologies. These may collect your IP address, browser and device type, the pages you visit, the site that referred you to us, and how you interact with our website and ads. We use this information to operate and improve our website, measure how our advertising performs, and show you relevant ads on other websites and platforms.

You can control cookies through your browser settings. You can also adjust your ad preferences in your Facebook and Instagram account settings.

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests.
• Contact you to schedule appointments.
• Provide HVAC and plumbing services.
• Send appointment confirmations, reminders, and other service-related communications.
• Process payments and send invoices.
• Follow up regarding estimates, services, and customer satisfaction.
• Send promotional offers and updates where permitted by law and consistent with your communication preferences.
• Operate, secure, and improve our website and services.
• Comply with legal obligations.

Facebook and Instagram Advertising

When you submit a form through one of our Facebook or Instagram advertisements, Air Force Team HVAC & Plumbing receives the information you provide. We use this information to contact you about your request, answer your questions, and help schedule services.

Submitting an inquiry does not automatically confirm an appointment.

Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages, Air Force Team HVAC & Plumbing may send you texts about appointment confirmations and reminders, technician dispatch updates, job status and completion, billing notifications, customer feedback requests, and, if you opt in to them, promotional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help, or contact us using the information below.
• Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us with scheduling, customer communications, text messaging, payment processing, advertising, website hosting, and business operations. These providers may use your information only to perform services for us and are expected to protect it.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a sale or transfer of our business.

Protecting and Retaining Your Information

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, no electronic storage or transmission method is completely secure.

We keep personal information only as long as needed for the purposes described in this policy, including service records, warranty support, and legal, accounting, or tax requirements.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements.

You may opt out of promotional emails by using the unsubscribe link in any email, and out of text messages by replying STOP. You may still receive service-related messages about appointments or work you have requested.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us: